Terms of service

OVERVIEW
Welcome to KCOS. The terms “we”, “us” and “our” refer to KCOS. KCOS operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated shopping experience focused on Korean cosmetic products. KCOS is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, and you have given consent for any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services (including browsing our store or purchasing products), you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide such information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS
We make reasonable efforts to present our products accurately. However, colors, packaging, and product appearance may vary depending on your device and display settings, and manufacturers may update packaging from time to time.
We do not warrant that the appearance of products will exactly match what you see on your screen.
All product descriptions and availability are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. KCOS reserves the right to accept or decline any order at its discretion. An order is not accepted until we confirm acceptance and successfully process payment.
Please review your order carefully before submitting. We may be unable to accommodate cancellations or changes once an order has been accepted or processed.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address and/or other contact information provided at checkout.
Your purchases are subject to return or refund only in accordance with our Return & Refund Policy.
You represent and warrant that purchases are for personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and shown in your order confirmation.
Unless expressly stated, prices do not include shipping, handling, customs duties, import taxes, or similar charges that may apply depending on your destination country.
We may offer promotions governed by separate terms. If there is a conflict, the promotion terms will control.
You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your information so we can complete transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our reasonable control.
Once your order is handed over to the carrier, responsibility for delivery and risk of loss may transfer to you to the extent permitted by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY
The Services and their contents (including trademarks, branding, text, images, graphics, videos, and design) are owned by KCOS or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our prior written consent, except where permitted by law.
All rights not expressly granted are reserved by KCOS.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.
Any use by you of optional tools is at your own risk and discretion and you should review the applicable third-party terms.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites or content. We are not responsible for third-party materials, sites, products, or services. If you choose to access third-party sites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
KCOS is powered by Shopify, which enables us to provide the Services. However, purchases made in our store are made directly with KCOS. Shopify is not responsible for sales between you and KCOS. To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising from your purchases and transactions with KCOS.

SECTION 10 - PRIVACY POLICY
Our collection and use of personal information is governed by our Privacy Policy. Certain data may also be processed by Shopify in accordance with Shopify’s privacy practices, which can be viewed here.

SECTION 11 - FEEDBACK
If you submit reviews, comments, suggestions, or other content (“Feedback”), you grant us a worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.
You represent and warrant that you have the rights to provide Feedback and that it does not violate any third-party rights or applicable laws.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).

SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to misuse the Services, interfere with security features, transmit malware, scrape or attempt unauthorized access, or violate any applicable laws or the rights of others. We may suspend or terminate access if we believe you have violated these Terms.

SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at our discretion, without notice, where permitted by law. You remain liable for amounts due up to the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
Except as expressly stated by KCOS, the Services and products are provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, KCOS (and its affiliates, partners, employees, and service providers) shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services. In jurisdictions that do not allow certain limitations, liability will be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless KCOS, Shopify, and our affiliates, partners, officers, directors, employees, agents, licensors, and service providers from claims arising out of your breach of these Terms, your violation of law, or your misuse of the Services.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms and referenced policies constitute the entire agreement between you and KCOS regarding the Services.

SECTION 20 - ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms where permitted by law.

SECTION 21 - GOVERNING LAW
These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of the Republic of Korea. Where permitted by law, courts in Seoul, Republic of Korea shall have jurisdiction.

SECTION 22 - CONTACT INFORMATION
Questions about these Terms should be sent to us at hello@k-cos.co.uk.

KCOS
Email: hello@k-cos.co.uk
Address: 6GA, 11 Eulji-ro 42-gil, Jung-gu, Seoul 04561, Republic of Korea
Business registration number (KR): 201-81-89515
VAT number: Not applicable (non-EU company)