Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which it was received, unused, unopened, with all original seals intact, and in its original packaging. Proof of purchase will be required.
To start a return, please contact us at hello@k-cos.co.uk. All return requests must be approved before any item is sent back.
If your return request is approved, we will provide you with detailed instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
You can always contact us for any return-related questions at hello@k-cos.co.uk.
Damaged or incorrect items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will assess the issue and provide an appropriate solution.
Non-returnable items
Due to hygiene and safety reasons, we do not accept returns for personal care or cosmetic products that have been opened, used, or unsealed.
We also do not accept returns for:
- Perishable goods
- Custom or special-order items
- Sale items
- Gift cards
If you have questions about a specific product, please contact us before placing your order.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different product is to return the eligible item (after approval) and place a new order separately.
European Union 14-day right of withdrawal
If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without providing a reason, in accordance with EU consumer protection laws.
To exercise this right, the product must be returned unused, unopened, with all seals intact, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your approved return, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or payment provider.
If more than 15 business days have passed since your return was approved, please contact us at hello@k-cos.co.uk.