Returns & Refunds
Returns
Window
14 days from delivery
Condition
Unused, unopened, original seal intact
Process
All returns require approval before sending. Contact us first.
Cost
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Timeline
3–5 business days once approved
Method
Original payment method only
Note
Your bank may take additional days to process the credit.
Damaged or Incorrect Items
Window
Report within 7 days of delivery
Required
Order number + clear photos of item and packaging
Resolution
Replacement or full refund arranged as quickly as possible
EU Withdrawal Right
Right
EU customers may withdraw within 14 days of delivery
How
Email hello@kcosonline.com within 14 days of delivery to notify us of your withdrawal
Exception
Does not apply to cosmetics whose seal has been broken
Condition
Items must be unused, unopened, and with seals intact